Case Aide

Case Management Portland, Oregon

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Description

Job Title: Case Aide

Department/Program: ORR/HSPRS

Reports to: Assistant Program Director

Work location: Mt Scott, OR/Hybrid 

Job Type: Full Time

FLSA status: Non-exempt/Hourly

Salary: $22.10/hr. - $24.08/hr.
 
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care: 
  • Nonviolence - being safe and doing the right thing 
  • Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others  
  • Social Learning - respecting and sharing ideas of our teams 
  • Democracy - shared decision making whenever possible 
  • Open Communication - saying what we mean and not being mean when we say it 
  • Social Responsibility - everyone contributes to the organizational culture 
  • Growth and Change - creating hope for our clients and ourselves 

Job Summary:

The Case Aide collaborates closely with the Case Management team and leadership to support the Home Study and Post-Release Services program. Core responsibilities include accurate data entry, conducting surveys, contacting sponsors and youth as needed, and assisting with follow-up on referrals. Case Aides also help track service outcomes, provide logistical and administrative support, and contribute to the efficient flow of day-to-day operations. Additional duties may be assigned as needed to promote the overall success and effectiveness of the program.

 

Duties and Responsibilities:

  • Work closely with the case management team to support case managers and case workers in making referrals for clients.
  • Assist with creating, filing, closing, and maintaining accurate client records.
  • Perform accurate and timely data entry into designated databases and case management systems.
  • Conduct client and sponsor surveys to assess ongoing needs and service satisfaction.
  • Schedule appointments and send mail or emails to families on behalf of the Case Manager as needed.
  • Support the tracking and reporting of service outcomes.
  • Provide administrative and logistical support to the team.
  • Maintain confidentiality and adhere to all program policies, procedures, and compliance standards.
  • Complete Mandated Reporter responsibilities in accordance with local and state requirements whenever a child’s safety may be at risk.
  • Remain flexible with days and hours of work to meet program needs.
  • Participate in the practice and implementation of the Sanctuary Model.
  • Support other key areas of the program as needed.
  • Complete other duties as assigned by the Assistant Program Director or Program Director to ensure successful program operations.
  • Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.  
  • Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.

Competencies: (Competencies are the abilities and qualities a person needs to be successful in this job)

  • Communicate clearly and effectively, both orally and in writing, in English and Spanish.
  • Demonstrate knowledge of applicable federal and state laws and regulations.
  • Effectively apply established policies, procedures, and program guidelines.
  • Interpret complex information, utilize critical thinking skills, and explain concepts in a clear manner.
  • Build and maintain collaborative, professional relationships with staff at all levels.
  • Identify, analyze, and resolve moderately complex problems with sound judgment.
  • Able to hold each other and yourself accountable to all individuals within Morrison, our clients and our community stakeholders.

Required Position Qualifications: 

  • High School diploma or equivalency
  • Bilingual in Spanish written, read and verbal. Must clear a language proficiency test for Spanish.
  • One year of experience working in a social service environment
  • One year of experience in a professional office environment
  • Child Welfare and or case management experience
  • Attained age 21 years or older before first day of employment in position (ORR)

We consider education, training, experience and demonstrated skills.

Preferred Position Qualifications:  (Additional skills, experience, or education that are not required but would make a candidate especially well-suited for the job).  

  • ORR experience
  • Knowledge of Federal, State and agency regulations.
  • Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.

Other Requirements:

  • Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.
  • Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review :https://www.opm.gov/suitability/suitability-and-credentialing-faqs/     
  • 40 hours of required training per year.

Working Conditions:   

Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.   
   
Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.   
 
Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.
 
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools. 
 
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. 
 
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
 
Applications will be reviewed as received.  Morrison reserves the right to make a hiring decision at any point during the posting period.
 
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).   

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